Patient Information Contact
In accordance with state and federal laws, Williamson Medical Center staff members are restricted from releasing specific information about the condition of a patient. Staff may release directory information – room and phone number of a patient – if a caller identifies a patient by the correct name. More detailed information cannot be released without the consent of the patient.
If a patient chooses not to be listed in the directory, they will receive no phone calls, flowers or visitors other than those they arrange. The patient may authorize Williamson Medical Center to release additional information to a specified friend or family member who is named by the patient as the patient information contact. This person may speak directly with the nursing and medical staff to obtain specific care information.
When callers inquire about a patient’s condition, they are given only a one-word condition (i.e., good, fair, serious, critical) unless they are identified as the patient information contact. When a patient arrives in the room, he or she will have the option of identifying a person with whom more specific care information can be shared. This person, along with the nurse and patient, determines a password that will identify him or her as the patient information contact. Only individuals identified as a patient information contact may receive additional information about a patient. This procedure allows us to provide accurate and timely information to those who care about you, while maintaining confidentiality and ensuring your privacy.
An interpreter service is available for patients and guests who do not speak English to help translate Medical Center policies and procedures and assist with other communications. This free service is provided by phone and is available any time. Please ask your nurse for assistance.
Comments and Concerns
Our goal is for every patient to have a positive experience while in the Medical Center. However, instances occur when patients or their families wish to express concerns or complaints. If you have a comment, concern or complaint about any part of your hospital experience, please advise your nurse, the Nursing director or supervisor or the administrator on call. You can reach these individuals by dialing the switchboard operator “0,” or asking your nurse to notify one of them on your behalf.
If resolution can not be reached internally, the Division of Health Care Facilities of the Centers for Medicaid and Medicare Services can be contacted at 1-800-778-4504 or the Joint Commission on Accreditation of Healthcare Organization at 1-800-994-6610.
It is the policy of Williamson Medical Center to provide inpatient and outpatient services on a nondiscriminatory basis, without regard to race, creed, color, gender, age, national origin, or physical or mental handicap. If you are concerned about unfair treatment, please contact the Nursing supervisor.
At times, the provision of quality health care can present patients, families and caregivers with an ethical dilemma. In such cases, Medical Center personnel are instructed to communicate any ethical concerns to the supervisor or department director, who will assess the situation and present the information to either the chief executive officer or the chief operating officer. If needed, the CEO or COO will convene with the Ethics Committee to assist with resolution. If you have an ethical concern, please consult your physician or ask to speak to the Nursing supervisor.
Patient Financial Information
In addition to Medical Center charges, physicians, radiologists, anesthesiologists and pathologists charge professional fees. Physicians bill separately for their services. If you have questions about any physician charges, contact the physician’s office.
Rights and Responsibilities of Patients
Every patient has the right:
Contact Joint Commission
Should you wish to contact the Joint Commission to request an interview with surveyors during their next trip to the Williamson Medical Center campus, please use the contact information below: