Patient Financial Information
Explanation of Charges
Medical Center charges include room charges and any services ordered by your physician. Room charges include daily service charges such as meals, nursing care, housekeeping and linens, in addition to the basic room charge. Services may include X-rays, laboratory tests, medical supplies, oxygen, and diagnostic and therapeutic services. Patients are charged only for services and supplies deemed necessary by the physician. For additional information about your Medical Center charges, please contact the nurse auditor at 615-435-5860.
In addition to Medical Center charges, physicians, radiologists, anesthesiologists and pathologists charge professional fees. Physicians bill separately for their services. If you have questions about any physician charges, contact the physician’s office.
The following documents are for informational purposes only. Therefore the charges are not reflective of any out-of-pocket costs for patients. They should not be used to estimate or determine any final patient cost. Please call 615-435-5890 for an estimate or information that is based on your specific insurance and benefit plan.
Upon admission to the Medical Center, you will be asked for information about your insurance coverage. The Medical Center will bill your insurance company directly for covered services. Your insurance company will be given 60 days to pay its portion of your bill.
To ensure that your insurance company pays promptly, please submit any claim forms or other information the company requires. If you are an obstetrical patient, notify your insurance company upon the birth of your child to begin coverage.
If Williamson Medical Center does not receive payment from your insurance company within 60 days from time of billing, the Patient Financial Services Department calls the insurer or re-bills the account. After your claim has been processed and the Medical Center receives payment from the insurance company, the remaining balance will be billed to you. If the claim is in process, your portion of the charges will be billed to you after the Medical Center receives payment from the insurance company. If the claim has been delayed due to lack of information provided by the patient, you will be given time to respond.
Contact your insurance company immediately if you disagree with them about coverage. The assignment of insurance to Williamson Medical Center does not relieve you of the financial responsibility of your account.
You are responsible for payment of deductibles, co-insurance and non-covered items. Payment is due to Williamson Medical Center upon receipt of your first statement, which is sent to you after your insurance company has processed and paid your claim. If you anticipate difficulty in financing your Medical Center stay, please consult a financial counselor at 615-435-5888. For your convenience, Williamson Medical Center accepts personal checks, Visa, MasterCard and American Express. If you are uninsured, financial arrangements can be discussed prior to service, during your stay or at time of discharge. Please call the Medical Center at 615-435-5888 for assistance. Care is never refused based upon a person’s ability to pay. Our Medicaid counselor, an employee of the Department of Human Services, is available at 615-435-6801. The counselor assists patients who have no insurance and want to apply for Medicaid.
Financial Assistance Policy
Williamson Medical Center offers a program that helps uninsured and underinsured patients fulfill their financial obligations. Requests are approved on a case-by-case basis.
How to Request Financial Assistance
To determine if you are eligible for reduced payments or financial assistance, you must complete the financial assistance application and submit it along with the following:
- Attach copies of any income received within the household. This would consist of two most recent pay stubs, two most recent and consecutive bank statements, social security checks, pension funds, support payments, etc.
- List amounts in checking, savings and CD accounts, IRAs, stocks and bonds.
Please mail all applications and documents to:
Williamson Medical Center
P.O. Box 681868
Franklin, TN 37068-1868